Career Opportunities

We love awesome people! Our team hands out high-fives, kisses babies and does back-flips (okay maybe not), but we do always go the extra mile to make sure our guests are happy! Join in on the fun, sling some wine and enjoy gorgeous views of the bay at Michigan’s largest winery!

Check out our job postings below:

TASTING ROOM MANAGER

LOCATION:

Leelanau Cellars Tasting Room & Winery

5019 North West Bay Shore Drive, Omena, MI 49674

 

POSITION SUMMARY:

We are seeking a candidate for the position of Tasting Room Manager for our Omena tasting room who has experience managing teams focused on delivering superlative experiences and a proven track record of achieving sales and financial goals. This position will report directly to the Marketing Director. This is a full-time position including weekends and most holidays with a competitive compensation structure, including a bonus program, commission and full benefits. Base salary will be determined by prior experience and abilities.

QUALIFICATIONS:

  • Three or more years prior management experience in the hospitality or customer care industry with the proven ability to be an effective and enthusiastic leader
  • Ability to hire, train, and coach high quality sales associates with an emphasis on achieving sales goals
  • Proven organizational and analytical skills with proficiency in understanding and executing winery business plans
  • Ability to drive company focus, manage culture, encourage a strong work ethic, and foster an environment of trust and respect
  • Leadership mentality
  • Superior customer service and sales skills
  • Passion and strong wine knowledge preferred
  • Experience in proper wine service techniques and wine education
  • Must be self-motivated and able to act independently to solve problems as they occur with minimal oversight with excellent attention to detail, organizational skills, and a committed work ethic
  • Strong multi-tasking of responsibilities in the tasting room vs. office administration
  • Professional, warm, energetic, and welcoming personal presentation with excellent verbal and written communication skills
  • Proficiency in Microsoft Office as well as other basic computer experience
  • Able to consistently work weekend and holiday schedules
  • Must possess a valid MI driver’s license

TASTING ROOM OPERATIONAL REQUIREMENTS:

  • Responsible for all aspects of operating the tasting room, including but not limited to:
  • Be our lead ambassador with our guests and an example to our sales associates in promoting our brand and offering our guests an extraordinary experience of customer service in a warm and educational atmosphere.
  • Hire, train, schedule, and supervise staff. Providing motivation, leadership, and personnel support through guidance and staff development to meet or exceed monthly sales goals of wine sales
  • Monitor performance of tasting room goals including weekly & monthly goals for wine sales, merchandise, new club memberships, and taster traffic.
  • Sell our products and club memberships in a confident manner, while building meaningful, genuine relationships with our guests.
  • Train, educate and hold staff accountable for processes and procedures herein
  • Respond to customer service issues in a professional, warm, and timely manner
  • Manage onsite wine and other product inventory
  • Support in development of innovative ways to drive sales and customer satisfaction
  • Manage the completion of daily opening and closing Tasting Room duties unless those duties as delegated
  • Conduct or delegate off-site pouring, tastings, and events as needed
  • Maintain professional, clean work environment by teaching and enforcing daily tasting room protocol and procedures

WINE CLUB & ECOMMERCE RESPONSIBILITIES:

  • Create and curate content for newsletter/ insert in each unique wine shipment per club including:
    • Description of wine being delivered
    • Suggested Pairings
  • Work closely with winemaker to define estate varietals program to customers.
  • Manage Club content updates for LWC Website
    • Coordinate with marketing department to capture lifestyle imagery and photography for each newsletter/ insert
  • Coordinate fulfillment and customer care for eComm and Club requests
    • eCommerce – daily
    • Club: quarterly
  • Coordinate forecasting and acquisition of supplies for eComm shipping
  • Become fully proficient in LWC inventory management system
  • Manage operations of facility entertainment and special events. Work outside of core business hours may be required.
  • Manage club scripting, training and incentive program for Tasting Room Associates

PHYSICAL REQUIREMENTS:

  • Ability to lift and move 50 pounds repeatedly.
  • Ability to stand and walk for long periods of time.
  • Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
  • Ability to understand and accurately follow written and verbal instructions.

COMPENSATION:

  • Full-time position: 40hr/week
  • Bonus/ Commission
  • Benefits including: dental, insurance, medical, vacation

TASTING ROOM ASSOCIATE

LOCATION:

Leelanau Cellars Tasting Room & Winery

5019 North West Bay Shore Drive, Omena, MI 49674

 

POSITION SUMMARY:

Under the general direction of and the direct supervision of the Marketing Director or Tasting Room Manager, the Tasting Room Associate is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and experience.  All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.

QUALIFICATIONS:

  • Shows commitment to excellence and high standards in work product.
  • Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
  • Proven ability to effectively and appropriately communicate with diverse client group.
  • Possesses professional appearance and demeanor.
  • Is flexible, can manage constantly changing priorities with enthusiasm.
  • Two to four-year college degree preferred.
  • Must be at least 21 years of age.
  • Must be able to work weekends and flexible schedules.

PHYSICAL REQUIREMENTS: 

  • Ability to lift and move 50 pounds repeatedly.
  • Ability to stand and walk for long periods of time.
  • Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
  • Ability to understand and accurately follow written and verbal instructions.

COMPENSATION:

  • This is a full-time position: 40hr/week
  • Competitive base salary, commensurate with experience
  • Bonus/ Commission
  • Benefits including: dental, insurance, medical, vacation
Tasting Room Exterior front view

Please submit a copy of your resumé below along with any additional information you deem necessary! (* = required)