Career Opportunities

We love awesome people! Our team hands out high-fives, kisses babies and does back-flips (okay maybe not), but we do always go the extra mile to make sure our guests are happy! Join in on the fun, sling some wine and enjoy gorgeous views of the bay at Michigan’s largest winery!

Available Career Opportunities:


WINE CLUB & ASSISTANT TASTING ROOM MANAGER

LOCATION:

TASTING ROOM
5019 North West Bay Shore Drive, Omena, MI 49674

WINERY
7161 North West Bay Shore Drive, Omena MI 49674

POSITION SUMMARY:

Under the general direction of and the direct supervision of the Tasting Room Manager and Marketing Director, the Wine Club & Assistant Manager is responsible for communications, events, and everything related to the Wine Club, including the execution of club shipments. This position will also collaborate on email campaigns, quarterly newsletters, website, and other direct to consumer marketing initiatives. All efforts are focused on attaining monthly sales goals while providing hospitality to consumers and trade.

WINE CLUB & EVENT RESPONSIBILITIES:

  • Process quarterly shipments per year for the Leelanau Cellars Wine Club
  • Reporting through ShipCompliant for monthly compliance
  • Answer wine club phone line and manage club email inbox
  • Provide a clear vision and guidance for the continued development of the wine club program, member growth and retention per the company goals
  • Develop new initiatives, offerings, member benefits and marketing programs
  • Research and understand the members and seek-out ways to assist in the development and implementation of member touchpoints and recognition programs to lengthen wine club tenure and minimize attrition
  • Implement industry best practices to minimize shipping and credit card issues, maximize onsite conversions, and maintain compliance with all laws and regulations pertaining to wine shipments
  • Manage member accounts and update customer information as requested, cancellations, special requests, on-hold memberships, etc.
  • Perform outbound sales and pro-actively up-sell existing members
  • Ensure that all telephone and email inquiries regarding wine club and direct to consumer orders are responded to in an appropriate and timely manner
  • Manage all order returns and resolve weather holds, re-routes and address updates. Contact customers with missed delivery attempts to reduce return rates
  • Educate tasting room staff on wine club offerings, shipping regulations, and costs
  • Process orders for all members and perform adequate follow up to ensure proper billing
  • Maintain club shipping calendars and communicate to all impacted departments
  • Assist with wine club event planning and execution
  • Develop marketing programs and campaigns to increase wine club sign-ups and enhance club member loyalty.
  • Coordinate forecasting and acquisition of supplies for e-shipping
  • Full proficiency in inventory management system

TASTING ROOM FUNCTIONS/DUTIES:

  • Ensure each guest experience is delivered with an emphasis on hospitality and education – tailoring approach and dialog to match guest’s knowledge level and expectation to reach maximum sales per visitor.
  • Greet all visitors to the Tasting Room, discusses wine tasting options and responds to customer questions as appropriate.
  • Ensure visitors enjoy their wine tasting experience and leave with a memorable impression of our wines.
  • Is knowledgeable about wines, accurately describes wines, wine making techniques, winery history, appellations, and unique aspects of wines.
  • Assist routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
  • Participate in company-sponsored wine educational and development opportunities.
  • Aids in general cleanliness of interior/ exterior of Tasting Room and facility grounds.
  • Assists with organization, display and pricing of retail items and wines as needed.
  • Other duties as assigned.

 

JOB REQUIREMENTS:

Essential Skills, Experience, and Education:

  • Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
  • Proven ability to effectively and appropriately communicate with diverse client group.
  • Possesses professional appearance and demeanor.
  • Strong background in events and hospitality management.
  • Very strong PC and software skills (Excel, Powerpoint, Word) including wine club or event management software and email marketing.
  • Effectively establish relationships with existing and future club members.
  • Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Undergraduate degree preferred.
  • Must be at least 21 years of age.
  • Must be able to work weekends and flexible schedules.

 Physical Requirements: 

  • Ability to lift and move 50 pounds repeatedly.
  • Ability to stand and walk for long periods of time.
  • Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
  • Ability to understand and accurately follow written and verbal instructions.

Compensation:

  • Full-time position: 40hr/week
  • Bonus/ Commission
  • Benefits including: (100% of premium covered) medical, dental, insurance, vacation
  • Employee discount

 

TASTING ROOM ASSOCIATE

LOCATION:

Leelanau Cellars Tasting Room & Winery

5019 North West Bay Shore Drive, Omena, MI 49674

 

POSITION SUMMARY:

The Tasting Room Sales Associate is responsible for providing the front-line guest experience. As a Tasting Room Associate you are responsible for providing the best possible experience to all of our Tasting Room guests by developing relationships that promote sales and brand loyalty. This position is the champion of customer service in creating the perfect balance of education and good times.

JOB REQUIREMENTS:

  • Greet all guests to the winery and pour wines for them.
  • Create a memorable experience for the guests.
  • Describe wines and winery history; answer visitors’ questions about wines.
  • Assist with display and stocking of retail items and wines Assist in maintaining cleanliness of facilities.
  • Possesses professional appearance and demeanor.
  • Must be able to work weekends and flexible schedules.

 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to coordinate multiple projects or tasks.
  • The employee is regularly required to operate a register and pour wine, hear and speak to exchange information, and taste or smell wine.
  • The employee is frequently required to stand, move or walk for prolonged periods of time.
  • The employee must be able to lift and/or move up to 50 pounds.
  • The employee is occasionally required to sit, stoop, kneel, crouch, walk and reach with hands and arms.

COMPENSATION:

  • Wages based on experience.
  • Full time and part time positions available.
Tasting Room Exterior front view

Please submit a copy of your resumé below along with any additional information you deem necessary! (* = required)